At Lana Marketing Store, we stand behind the quality, durability, and craftsmanship of our bathtubs. This Warranty Policy outlines the terms and conditions under which warranties are provided for products purchased directly through our online store.

1. Warranty Coverage

We offer a 1-year limited warranty on most of our bathtubs unless otherwise stated on the product page. This warranty covers:

Manufacturing defects

Structural faults or material issues under normal residential use

Please review individual product listings for any product-specific warranty variations or additional coverage details.

2. Warranty Period

The warranty is valid for 12 months from the original date of purchase. Proof of purchase is required to initiate any warranty service.

3. How to File a Warranty Claim

If you believe your product qualifies for warranty service, please follow the steps below:

Contact Us: Send an email to support@lanamarketing.store

Include: Your order number, product name, a clear description of the issue, and photos or videos (if applicable)

Response: If your claim meets our criteria, we will provide return, replacement, or repair instructions

4. Warranty Exclusions

This warranty does not cover:

Damage due to misuse, mishandling, improper installation, or neglect

Normal wear and tear from regular use

Cosmetic issues that do not affect function (e.g., minor scratches or blemishes)

Alterations, repairs, or modifications not authorized by Lana Marketing Store

Products purchased from unauthorized resellers or third-party platforms

5. Limitation of Liability

Lana Marketing Store’s liability is limited solely to the repair or replacement of a defective product. We are not responsible for any indirect, incidental, or consequential damages arising from the use or inability to use our products.

6. Additional Notes

Customers are responsible for return shipping costs unless the item was defective upon arrival

All replacements are subject to stock availability

Warranty claims are generally reviewed and processed within 5–10 business days after receiving the returned item

7. Contact Information

For any warranty-related questions or assistance, please contact:

Lana Marketing Store – Online Bathtub Store
📍 116 S Ave C, Cross Plains, TX 76443, USA
📧 support@lanamarketing.store
📞 +1 281 223 3260