At Lana Marketing Store, we value your satisfaction and strive to ensure you are happy with every purchase. If you are not fully satisfied with your order, please review our return and refund policy below.

1. Eligibility for Returns

Items must be returned in their original condition, unused, and with all packaging intact. Proof of purchase is required for all return requests.

2. Timeframe for Returns

You may request a return within 30 days of receiving your order. After this period, we are unable to offer a refund or exchange.

3. Non-Returnable Items

Certain products cannot be returned for hygiene and safety reasons, including used bathtubs or customized items. Please contact our support team if you are unsure whether your item qualifies.

4. Return Process

To initiate a return, contact us at support@lanamarketing.store with your order details. Our team will guide you through the steps, including return shipping instructions.

5. Return Shipping Costs

Customers are responsible for return shipping costs unless the product arrived damaged, defective, or incorrect. We recommend using a trackable shipping method to ensure your return is received.

6. Refunds

Once we receive and inspect your returned item, we will notify you of the status. Approved refunds will be processed to your original payment method within 7–10 business days.

7. Late or Missing Refunds

If you have not received your refund within the expected timeframe, please check with your bank or credit card provider. If the issue persists, contact us for assistance.

8. Exchanges

We only replace items if they are defective or damaged. If you need an exchange for the same item, please contact our support team.

9. Damaged or Defective Items

If your item arrives damaged or faulty, notify us within 7 days of delivery with photos of the product and packaging. We will arrange a replacement or full refund.

10. Contact Us

For questions about our Return & Refund Policy, please contact us:

Address: 116 S Ave C, Cross Plains, TX 76443, USA
Phone: +1 281 223 3260
Email: support@lanamarketing.store